FAQ

The Velora Experience

What is the Velora Signature Guarantee? Your peace of mind is our priority. Every piece in our collection is backed by our Signature Guarantee, ensuring that if a product does not meet your expectations for quality or craftsmanship, we will work tirelessly to make it right.

How do you select your products?

We operate with an editorial eye. Each essential is hand-selected based on three pillars: ergonomic support for your pet, aesthetic harmony for your home, and the use of premium, durable materials.

Are your products eco-friendly and pet-safe?

Absolutely. We prioritize materials that are non-toxic, sustainable, and rigorously tested. From vegan furs to BPA-free silicons, your companion's safety is at the heart of every choice we make.

Shipping & Concierge

How long will it take to receive my order?

Because we source our artisan-inspired pieces from specialist partners to ensure the best quality, shipping times typically range between 7 to 15 business days. You will receive a tracking number as soon as your order begins its journey to you.

Do you offer international shipping?

Currently, we focus on providing a seamless experience for our community. Please check our shipping page at checkout for the most up-to-date list of regions we serve.

Can I track my delivery?

Yes. Once your selection has been dispatched, you will receive a confirmation email with a link to our tracking portal so you can follow its progress.

Returns & Care

What is your return policy?

We want you and your companion to be delighted. If you are not satisfied, we offer a 30-day return window for items in their original, unused condition. Please visit our Concierge page to initiate a return.

How do I choose the right size for my pet?

Each product page features a detailed sizing guide tailored to that specific item. We recommend measuring your pet while they are in a relaxed position to ensure the most comfortable fit.

How should I care for my Velora pieces?

Most of our fabric-based items, such as our orthopedic covers, are designed for easy care and are machine washable. Specific care instructions are provided on each product page to ensure longevity.