Shipping policy

Shipping Policy – VeloraPets

At VeloraPets, we know how excited you are to receive products that help your pets stay happy, active, and healthy. That’s why we work hard to ensure your order is processed quickly and delivered safely. Below you’ll find all the details about our shipping process.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number so you can follow your package every step of the way.

Shipping Costs

We offer Free Standard Shipping on most orders worldwide unless otherwise specified on the product page.

There are no hidden handling fees, and the price you see at checkout is the final shipping cost.

Delivery Timeframes

Estimated delivery times vary depending on your location:

United States, Canada, United Kingdom: 7–12 business days
Europe: 7–14 business days
Australia & New Zealand: 8–15 business days
Other International Locations: 10–20 business days

Please note that delivery times are estimates and may occasionally be affected by customs processing, local carrier delays, or peak holiday seasons.

International Shipping

VeloraPets proudly ships to customers worldwide. We work with reliable international shipping partners to ensure safe delivery of your pet products.

For international orders, customs duties or import taxes may apply depending on your country's regulations. These charges, if applicable, are the responsibility of the customer.